Operator
Operational Management of the Entire Activity
The Pure Expertise in Hospitality
Managing a Hotel Project from A to Z
Our role as hotel managers is to transform establishments into places of excellence and profitability. We bring our expertise in operational management, process optimization, and customer service to ensure optimal performance and a memorable experience for our guests.
We ensure that every hotel under our management operates smoothly, maximizing revenue and minimizing costs. Through constant attention to detail, we ensure that each stay is unique and that our financial objectives are met.
- Pre-opening is a crucial phase to prepare the establishment to deliver the desired guest experience, requiring the implementation of robust processes and tools.
- Cruise-phase management ensures the continuity of the hotel’s overall performance. This includes optimizing processes and maintaining operational excellence at all levels.
Pre-opening
Cruise-phase management
Pre-opening
Preparation & Structuring
The pre-opening phase is crucial to ensuring the success of a new hotel. This preparation period determines the establishment's ability to deliver an exceptional experience from the moment it opens. To ensure a smooth transition to active operation, it is essential to implement robust and well-coordinated processes at all levels.
1
Management
- Implementation of clear and efficient management processes.
- Setting clear and measurable objectives.
- Detailed budget planning.
2
Human Resources
- Analysis of staffing needs, creation of detailed job descriptions, and posting of job offers.
- Screening applications, conducting structured interviews, and recruiting employees.
- Creation of a continuous training and onboarding program for each team member.
3
suivi de performances
- Definition of key performance indicators (KPIs) from the outset to monitor various performances.
- Implementation of reporting tools and real-time performance monitoring systems.
4
Restaurant
- Development of the menu in collaboration with a chef.
- Training staff in techniques and knowledge of the dishes.
- Creation of a launch strategy to attract the first clients.
5
Sales
- Creation of the sales department and strategy to maximize bookings.
- Implementation and configuration of commercial tools.
- Establishment of partnerships with travel agencies and online booking platforms.
- Development of the venue’s pricing strategy as well as the distribution and partnership strategy.
6
marketing
- Creation of the marketing strategy and department to maximize bookings from the opening.
- Development of the website and user journey.
- Creation of a communication strategy including social media, blog, press relations, and influencer marketing.
- Local and international advertisement.
7
gestion opérationnelle
- Creation of standardized procedures to ensure maximum efficiency.
- Research and creation of a supplier contact database, management, and logistics.
- Research and configuration of various tools necessary for the department.
- Maintenance and preparation of facilities.
- Coordination of different services.
- Implementation of safety and quality protocols.
8
Internal Communication
- Implementation of communication channels to ensure smooth collaboration between the different teams.
- Creation and configuration of the various tools necessary for the activity of the different departments.
- Continuous training in internal communication.
9
communication client
- Research and configuration of tools necessary for smooth and practical communication.
- Creation of communication processes with clients.
- Standardization of processes.
Cruise-phase management
Continuous Optimization for Sustainable Performance
Once the hotel reaches its optimal operational phase, it is essential to maintain a dynamic of continuous improvement to ensure sustainable performance and high customer satisfaction. Cruise-control management involves process optimization, adjusting strategies based on feedback and performance, and maintaining operational excellence in all areas.
1
Gestion
- Optimization of management processes to ensure sustainable performance.
- Daily, weekly, and monthly data analysis to identify improvement opportunities.
- Strategic adjustments based on customer feedback and performance.
- Revised budget planning according to current needs.
- Implementation of new initiatives for continuous improvement.
2
Human Resources
- Continuous improvement of training programs.
- Development of career plans for employees.
- Regular evaluation of team performance.
- Creation of a strong employer brand.
3
suivi de performances
- Regular audits and performance analysis of KPIs.
- Strategic adjustments based on results.
- Updating of reporting tools..
4
restaurant
- Ongoing collaboration with the executive chef and mixologist for culinary innovation.
- Evaluation and adjustment of the culinary offerings based on customer feedback.
- Continuous staff training in new service techniques.
- Loyalty strategy for regular customers.
- Implementation of concrete actions to maximize profitability.
5
Sales
- Yield Management: Daily analysis and monitoring of our pricing strategy.
- Customer loyalty initiatives and development of new offers.
- Analysis and adjustment of commercial strategies.
- Active participation in national and international tourism fairs to expand our network and increase our visibility, and collaboration with local and international partners.
6
marketing
- Intensified marketing efforts to maintain visibility after opening.
- Regular press and advertising campaigns.
- Continuous content creation for the website and social media.
- Adjustments based on feedback and market trends.
- Collaboration with influencers for greater reach.
- Campaign performance analysis for optimization.
7
gestion opérationnelle
- Optimization of daily operations to ensure maximum efficiency.
- Proactive management of inventory and supplies.
- Regular maintenance of facilities.
- Effective coordination of different services.
- Continuous improvement of safety and quality protocols.
8
communication interne
- Maintaining effective internal communication to ensure all teams are aligned with the venue's objectives.
- Continuous training in internal communication.
- Alignment of goals between teams.
- Standardization of communication channels and content between and within departments to maximize operational efficiency and employee satisfaction.
9
communication client
- Feedback systems to improve the customer experience.
- Quick and personalized responses.
- Proactive management of online reviews.
- Loyalty and follow-up strategy after the stay..
- Collection of customer information beforehand for authentic personalization.
- Personalized welcome and specific arrangements.
